1. Order Processing

At Sinfinity Jewellery, we aim to process and dispatch orders promptly. Orders are typically processed within 1–3 business days after payment confirmation. Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

2. Shipping Coverage

We offer shipping within India and to selected international destinations, where available. Delivery availability depends on the destination and the courier services available for that location. Available delivery options will be shown during checkout.

3. Delivery Time

Estimated delivery times depend on the delivery destination, courier service, and order-processing time. The estimated delivery window, where available, will be shown at checkout or communicated after dispatch. Delivery may be affected by public holidays, weather, courier delays, or other circumstances outside our reasonable control. Delivery estimates are not guarantees unless expressly stated.

4. Shipping Charges

Shipping charges are calculated during checkout based on the delivery destination, order details, and available shipping service. Any applicable taxes or additional charges will be displayed before you place the order where required. For international shipments, customs duties, import taxes, or other charges may apply and will be handled as disclosed at checkout or required by law.

5. Order Tracking

Once your jewellery order has been dispatched, tracking information will be shared by email, SMS, WhatsApp, or another available method. You can use the tracking details provided to monitor shipment progress and check the estimated delivery status.

6. Delivery Information

Please provide accurate delivery information, including the recipient’s name, phone number, and complete address with PIN code. If information is incomplete or incorrect, delivery may be delayed or unsuccessful. If a delivery issue occurs, please contact our support team so we can help identify the available next steps.

7. Delayed or Failed Deliveries

Delivery may be delayed by courier interruptions, weather conditions, public holidays, service disruptions, customs procedures for international shipments, or unforeseen events. If a shipment requires re-delivery after an unsuccessful delivery attempt, any additional charge will be communicated in advance and applied only where permitted by law.

8. Product Availability

All jewellery orders are subject to product availability and payment verification. If a product becomes unavailable or a material pricing error is identified, we will contact you and explain the available options. If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law.

9. Returns and Refunds

Returns and refunds are handled according to our Return Policy and Refund Policy. Please review these policies for details about eligible returns, damaged or incorrect products, and refund procedures. Nothing in those policies limits any mandatory consumer rights or remedies available under applicable Indian law.

10. Governing Law

This policy is governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of authorities legally competent to hear a dispute, courts with competent jurisdiction may hear disputes relating to this policy, subject to applicable law.