1. Overview

At Sinfinity Jewellery, customer satisfaction is important to us. Please review this Refund Policy before placing an order. This policy is intended to operate in accordance with applicable Indian consumer-protection laws. Nothing in this policy limits any rights or remedies that cannot legally be excluded under Indian law.

2. Returns and Non-Refundable Situations

Jewellery products may be subject to return conditions depending on the product type, condition, and reason for return. We may not accept returns for a change of mind, personal preferences, or an incorrect product selection by the customer, where permitted by law. Products that have been worn, used, altered, or damaged after delivery may not be eligible for return unless the product is defective, damaged on arrival, incorrect, or a return or remedy is otherwise required under applicable law.

These conditions do not remove any consumer rights available under applicable Indian law, including rights relating to defective, deficient, spurious, or incorrectly supplied products.

3. Damaged, Defective or Incorrect Products

Please contact us as soon as possible if you receive a damaged, defective, or incorrect jewellery product. To help us review your request, please notify us within 48 hours of delivery where reasonably possible and provide:

• Your order number.
• Clear photos or videos showing the product and the issue.
• Photos of the outer packaging and shipping label, where available.
• A brief description of the issue.

If you are unable to report the issue within this period, please still contact us. Any time limit in this policy will be applied subject to applicable law and the circumstances of the case.

4. How to Request a Return or Refund

Contact our customer-support team using the contact details provided on our website and include your order number, evidence of the issue, and a description of your request. We may ask for additional information reasonably needed to assess the request. Please do not send a product back until our support team has provided return instructions, unless applicable law requires otherwise.

5. Review Process

We will review each request based on the information provided, the condition of the product, and applicable law. We may reject a request where the stated reason is not covered by this policy and no legal remedy applies. If a request is rejected, we will communicate the outcome and, where appropriate, the reason.

6. Approved Refunds

Where a refund is approved, it will normally be issued to the original payment method. If that is not reasonably possible, we will contact you to arrange an appropriate alternative, subject to applicable law and payment-provider requirements.

7. Refund Processing Time

After approval, refunds are generally initiated within 7–14 working days. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. If a delay occurs, please contact us with your order number.

8. Shipping Charges

Original shipping charges may not be refundable for a change of mind or customer selection error, where permitted by law. If a return or refund is due to our error, a defective product, damage in transit, or another circumstance for which we are responsible, shipping charges and related costs will be handled in accordance with applicable law.

9. Promotional and Discounted Items

Promotional, clearance, or discounted jewellery products are subject to the same applicable consumer rights as other products. A promotional or discounted price does not exclude a remedy for a defective, damaged, or incorrectly supplied product where a remedy is required by law.

10. Policy Updates

Sinfinity Jewellery may update this Refund Policy from time to time. Any revised version will be published on this page with an updated date. Changes will not remove rights that have already accrued or rights that cannot legally be excluded.

11. Governing Law

This Refund Policy is governed by the laws of India, subject to applicable consumer-protection laws and the jurisdiction of consumer commissions or other authorities legally entitled to hear a dispute. Courts with competent jurisdiction may hear disputes where legally appropriate, subject to applicable law.