At Sinfinity Jewellery, we aim to provide quality jewellery products and a smooth delivery experience. Please review these return guidelines before placing an order. This policy is subject to applicable Indian consumer-protection laws and does not limit any rights or remedies that cannot legally be excluded.

1. Product Check at the Time of Delivery

Please check the product condition and quantity when your order is delivered. If you receive the wrong quantity, a visibly damaged item, damaged packaging, or an incorrect jewellery product, contact us as soon as reasonably possible and provide supporting evidence such as photographs or video.

We may review claims after delivery based on the details and evidence provided. Any request to report an issue immediately upon delivery is intended to help us resolve it quickly and does not remove rights available under applicable law.

2. Unused Product Returns

If a product is unused and you believe it has a genuine quality issue, contact our customer-support team with your order number and supporting evidence. We will review the request in accordance with this policy and applicable law. Return arrangements, where approved, will be communicated by our support team.

3. Used or Worn Products

For hygiene, safety, and product-integrity reasons, we generally cannot accept returns of jewellery products that have been worn, used, altered, or damaged after delivery where the request is based only on a change of mind or personal preference. This does not affect any remedy that may be available under applicable law for a defective, damaged, or incorrectly supplied product.

4. Preference-Based Returns

We generally do not accept returns solely for:

• Change of mind.
• Personal preferences regarding jewellery design, colour, or style.
• Incorrect product selection by the customer.

This does not exclude any rights or remedies available under applicable Indian consumer-protection law.

5. Product Availability and Pricing

As we work with product suppliers and distributors, jewellery availability, prices, and stock levels may change. If a product becomes unavailable or a material pricing issue arises before an order is accepted or fulfilled, we will contact you and explain the available options. If an order is cancelled after payment has been collected, any refund due will be handled in accordance with applicable law.

6. How to Request a Return

When contacting us about a return or product issue, please provide:

• Your order number.
• Clear photographs or videos showing the product and the issue.
• Photographs of the packaging, where relevant.
• A brief description of the issue and when you noticed it.

Providing complete information can help us review your request more quickly. We may contact you if further details are required.

7. Review and Resolution

Return requests are reviewed by our customer-support team based on the order details, evidence provided, and applicable policy. Depending on the circumstances and applicable law, the resolution may include a replacement, return, refund, or another appropriate remedy. We will communicate the outcome and any next steps to you.

8. Shipping Charges for Returns

Any return-shipping arrangements or charges will be communicated when the return is approved and will be handled in accordance with applicable law. Where the return is due to an error attributable to us or a product issue for which we are responsible, we will explain the applicable return-shipping arrangements.

9. Promotional Items

Jewellery products purchased during promotional campaigns, clearance sales, or discounted offers remain subject to this Return Policy and applicable law. A promotional or discounted price does not remove any mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

10. Policy Updates

Sinfinity Jewellery may update this Return Policy from time to time. Any revised version will be published on this page with an updated date. Changes will apply subject to applicable law.

11. Governing Law

This policy is governed by the laws of India. Subject to mandatory consumer-protection laws and the jurisdiction of authorities legally competent to hear a dispute, courts with competent jurisdiction may hear disputes relating to this policy, subject to applicable law.